Service Level & Uptime

We work to keep ezmeet fast and available around the clock, on in-country infrastructure. We monitor the service continuously and respond to problems as they happen.

While ezmeet is in private beta, we do not provide a contractual Service Level Agreement or uptime credit. Business plans may include a formal SLA in the future; until then, availability is provided on a best-effort basis, as described in our Terms.

Our current, real-time service health — Web, API, Signaling and Media — is published at status.ezmeet.xyz, together with a history of past incidents. Check it first if something looks wrong.

Occasionally we take the service offline briefly for maintenance. When we do, you will see a maintenance page rather than an error, and we keep these windows short and infrequent.

When there is an unplanned disruption, we post it to the status page and work to restore service as quickly as we can. Material incidents affecting your data are handled per our Privacy Policy.

For help or to report a problem, email support@ezmeet.xyz. We aim to reply within two business days.